What should I do if the quantity of products I received is incorrect?
Typically, we provide some extra products in each order. If for any reason you receive fewer than the ordered quantity, […]
Returns & Refunds
What is ASNY's refund policy?
If a customer cancels the order at any time before the physical sample is confirmed, and payment has already been
Can I return the product if I am not satisfied?
For stock items, we are happy to accept returns. However, for custom products, we only accept returns in cases of
Can I request a refund if the goods arrive later than expected?
When accepting orders, the ASNY team already accounts for possible courier delays or customs hold-ups to ensure there is enough
